Retailers today find themselves at a cross road of customer expectations. Not only do the consumers increasingly want them to offer convenient, responsive and personalized services, they also expect ever-greater ownership over their retail journeys. In their quest to optimize retail execution, retailers are seeking out for Artificial Intelligence (AI) to obtain better insights and pervade across customer journeys, supply networks, merchandizing, and marketing and commerce. According to IDC, 40 percent of digital transformation initiatives will be supported by cognitive computing and AI capabilities in the next two years to provide critical and on-time insights to the retailers.
Behind the scenes, AI is already determining which products shoppers spot and buy, and even the exact prices that they will pay for them. From manufacturing and supply chains to staffing and merchandising, retailers are using AI to meet demand, understand customers, and reduce operational costs in every spec of their retail life-cycle. From Amazon’s ambitious sans-checkout retail store “Amazon Go”, to Sephora’s use of AI for omni-channel marketing, the latest and novel innovations has made it clear that the future of retail is in the fusion of the physical and digital.
To help navigate this constantly innovation AI retail landscape, our distinguished selection panel, comprising CEOs, CIOs, VCs, industry analysts and the editorial board of Retail CIO Outlook narrowed the final 10 Artificial Intelligence Solution Providers that exhibit competence in delivering advanced digital technologies to create a true retail omni-channel.
We present to you Retail CIO Outlook’s Top 10 Artificial Intelligence Solution Providers - 2018.